Rule triggers

Each notification rule has a trigger that determines when the rule fires. The trigger type must match the template type — for example, an Alarm trigger can only use an Alarm template. For an overview of rules and how to create them, see Notification center.

When it fires: An alarm is created, acknowledged, cleared, changes severity, or is deleted.

Filter settings:

Field	Description
Alarm type list	Restrict to specific alarm types, or leave as Any type to match all.
Alarm severity list	Restrict to specific severity levels, or leave as Any severity to match all.
Notify on	Which alarm events trigger the notification: Alarm created, Alarm severity changed, Alarm acknowledged, Alarm cleared, Alarm deleted.

Recipients: Uses an escalation chain instead of a simple recipient list. Add multiple stages with configurable delays between them. If a recipient clears or acknowledges the alarm before the next stage fires, subsequent recipients are skipped. Configure which alarm statuses stop the chain in the Stop escalation on the alarm status become field.

Default rules:

• New alarm — notifies Tenant administrators when an alarm is created.
• Alarm update — notifies Tenant administrators when any alarm is updated or cleared.

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When it fires: A HMI Device becomes active or inactive based on the connectivity status inactivity timeout.

Filter settings:

Field	Description
Device / Device profile	Toggle between filtering by specific HMI Devices or by device profile. If the field is left empty, the trigger applies to all HMI Devices or all device profiles.
Notify on	Which activity event triggers the notification: Active, Inactive.

Default rule: None.

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When it fires: An entity is created, updated, or deleted.

Filter settings:

Field	Description
Entity type	One or more entity types to monitor: Device, Asset, Tenant, Customer, User, Dashboard, and others.
Status	Which actions trigger the notification: Created, Updated, Deleted.

Default rule: Device created — notifies Tenant administrators when a HMI Device is created.

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When it fires: A comment is added or updated on an alarm.

Filter settings:

Field	Description
Alarm type list	Restrict to specific alarm types, or leave as Any type.
Alarm severity list	Restrict to specific severity levels, or leave as Any severity.
Alarm status list	Restrict to specific alarm statuses, or leave as Any status.
Notify only on user comments	When enabled, system-generated comments (e.g., severity changes) are ignored.
Notify on comment update	When enabled, edits to existing comments also trigger the notification.

Default rule: Comment on active alarm — notifies Tenant administrators when a user adds a comment on an active alarm.

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When it fires: An alarm is assigned or unassigned to a user.

Filter settings:

Field	Description
Alarm type list	Restrict to specific alarm types, or leave as Any type.
Alarm severity list	Restrict to specific severity levels, or leave as Any severity.
Alarm status list	Restrict to specific alarm statuses, or leave as Any status.
Notify on	Which assignment events trigger the notification: Alarm assigned, Alarm unassigned.

Default rule: Alarm assignment — notifies the assigned user when any alarm is assigned to them.