Notification Center

The Notification Center is where you send, manage, and automate notifications. Notifications can be triggered manually, via the REST API, or automatically based on system events, with optional scheduling.

• Web: Notifications appear inside the iRis Cloud web interface.
• Email: Delivered to the recipient’s inbox. Requires an outgoing mail server configured by a System Administrator.

The Notification Center is accessible from the left sidebar and provides the following options:

• Send notification: Send a one-off message manually to selected recipients.
• Inbox: View received notifications.
• Sent: View sent notifications and their delivery status.
• Recipients: Manage who receives notifications.
• Templates: Define notification content and delivery methods.
• Rules: Configure triggers for automated notifications.

To send notifications automatically in response to system events, configure three components:

• Recipients: Who receives the notification, such as platform users.
• Templates: What is sent, including message content and delivery method, such as Web or Email.
• Rules: When it is sent, including the trigger event and filter conditions that activate the notification.

For end-to-end examples, see the Examples section below.

Tenant Administrators automatically receive a notice in the Inbox when the license of a HMI Device is about to expire — 30 days, 7 days, and 1 day before the expiration date, at 01:00 UTC — and again at 00:00 UTC on the day the license is marked expired. The notice names the license code and the days left (for example “License XXXX-XXXX-XXXX-XXXX expires in 7 days. Please renew or extend it.” or “… has expired. Please renew it.”; the free trial is named Trial) and has a Go to device button. No recipient, template, or rule needs to be configured for it, and it is not sent by email. The license server separately emails the address given at purchase 30 days and 7 days before expiration, and on the expiration day. When the seller extends a license, Tenant Administrators also receive “License period extended” in the Inbox. For what happens when a license expires and how to replace it, see Licenses Overview.

The Recipients tab lists configured notification recipients.

To add one:

1. Click + Add recipients.
2. Enter a name for the recipients group.
3. Select the notification type:
   • Platform users: send notifications to iRis Cloud users. Select a user filter.
4. Configure the fields specific to the selected type.
5. Click Add to create the recipients group.

You can also create recipients inline during the send wizard or rule configuration workflow.

The Templates tab manages notification templates. Each template defines a set of delivery methods and message content per method.

1. Click + Add template.
2. Enter a template name and select the required type.
3. Choose one or more delivery methods.
4. Click Next to configure message content.
5. For each selected delivery method, enter the subject (if applicable) and message.
6. Configure additional options such as Web notification icons or action buttons when the selected delivery method supports them.
7. Click Add to create the template.

Templates support dynamic parameters wrapped in ${...}, like ${recipientFirstName}, with optional suffixes (upperCase, lowerCase, capitalize). See Notification template parameters for the full reference.

The selected template type must match the rule trigger type. For example, an Alarm rule requires an Alarm template.

Template type	Use case
General	Manual announcements, maintenance windows, broadcasts
Alarm	Device or asset alarms: creation, severity change, acknowledgment, clearing
Device activity	HMI Device goes online or offline
Entity action	HMI Device, asset, or user created, updated, or deleted
Alarm comment	Team comments on active alarms
Alarm assignment	Alarm assigned or unassigned

Notification rules automate delivery based on trigger events. Each rule connects a system event with a matching template and recipients.

1. Open the Rules tab and click + Add rule.
2. Provide a rule name and select the required trigger type.
3. Choose an existing template or create a new one.
4. Add one or more recipients and click Next.
5. Configure the trigger-specific settings and click Add to save the rule.

Trigger	Level	When it fires	Default rule name
Alarm	Tenant	Alarm created, acknowledged, cleared, or severity changed	New alarm, Alarm update
Device activity	Tenant	HMI Device becomes active or inactive
Entity action	Tenant	Entity created, updated, or deleted	Device created
Alarm comment	Tenant	Comment added or updated on an alarm	Comment on active alarm
Alarm assignment	Tenant	Alarm assigned or unassigned	Alarm assignment

The Alarm trigger uses an escalation chain instead of a simple recipient list. You configure multiple recipient stages with delays between them:

If a recipient acknowledges or clears the alarm before the next stage’s delay expires, subsequent recipients do not receive the notification. Configure which alarm statuses stop the chain in the Stop escalation on the alarm status become field.

Use Send notification to send a one-off message immediately or at a scheduled time. This is suited for announcements, maintenance alerts, and direct messages to specific users.

1. Go to Notification Center and click Send notification in the top-right corner.
2. Select recipients and available delivery methods. Optionally schedule the notification. Click Next.
3. Enter the subject and message for each delivery method. For Web notifications, optionally add an action button with a dashboard link or URL. Click Next.
4. Review and click Send.

The recipient will receive the notification via the selected method.

The Inbox tab shows all notifications you have received. By default, only unread messages appear. Click All to view the full history.

The bell icon in the top-right corner shows the unread count and provides quick access to recent notifications.

The Sent tab lists sent notifications and their delivery status. Click Notify again to resend, or the delete icon to remove.

The following recipes walk through complete automated notification setup for supported public iRis Cloud examples:

• Send Email on Alarm: configure email delivery when a HMI Device alarm is created.